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Doctor of Physical Therapy Program
Rinker-Ross School of Health Sciences
1819 Carew Street
Fort Wayne, IN 46805
Questions, Concerns and Complaints
The Doctorate of Physical Therapist Program at Trine University values its relationship with its students, the educational community, professional organizations, and the general public. We welcome suggestions and constructive criticism that allow us to maintain and improve the high standards we have set for ourselves in customer service and education.
Student complaints will be handled in accordance to the Trine University Student handbook.
Our policy and procedure for handling complaints falling outside of the realm of due process, such as complaints from professional practice education sites, employers of graduates, and the public, is a straightforward and relatively simple one. Complaints, including the nature and disposition of the complaint, are recorded and maintained by the Dean of the Rinker-Ross School of Health Sciences.
Questions, Concerns or Complaints should be submitted in writing to:
Dean of the Rinker-Ross School of Health Sciences
One University Avenue
Angola, Indiana 46703
Please provide detailed information including:
- Name of the complainant (clinical education site, employer, or member of the public who initiated the complaint).
- Name of the complainee (individual whom the complaint is voiced against) and role in the incident (unprofessional behavior, inappropriate treatment of a client, or inappropriate verbal exchange between the complainee and other involved individuals).
- Date and location of incident.
- Detailed description of the incident, complete with the names of all individuals involved.
- Detailed description of any and all action immediately following the incident.
Upon receipt of the complaint, the Dean will make a judgment about the complaint to determine if it legitimate or bona fide. The complainant will be contacted verbally to address the concern and to ensure the appropriate action will be taken, if warranted. If appropriate, a meeting will be established with the complainant for clarification and resolution purposes.
Careful assessment of the situation will be made requiring any and all pertinent review of all the necessary information. The Dean will respond in writing to the complainant outlining any corrective action(s) to be taken, if warranted. If the situation remains unresolved at this level, the Vice President for Academic Affairs will be notified and will attempt to resolve the dispute.
In the event the Dean is the object of the complaint, the Vice President for Academic Affairs will handle the complaint process.
Documentation of complaints, follow-up action, and outcome will be kept on file for a period of five (5) years in the Dean's office.