Housing Operations Coordinator

Angola, Indiana

Full-time

Summary

The Housing Operations Coordinator assists with coordinating all aspects of housing operations, including occupancy management, contracts, assignments, accuracy of billing, enrollment initiatives, housing policies, opening/closing processes, key management, and all other housing operations. This position coordinates the use of StarRez housing management system and maintenance compliance with departmental business policies and processes, and assists in the administration and operation of the Residence Life Department

Essential Duties and Responsibilities

Utilize StarRez housing software management system
Coordinates the room/housing selection process
Update department marketing including print media, web page, student handbook and social media ensuring information is timely, accurate and meets market demands.
Establishes and maintains customer service expectations and practices among staff.
Ensures workshops and programs are provided that foster understanding of the housing assignments process
Assists with processing student requests for termination of their housing contract and meal plan changes
Assists with processing student requests for special housing accommodations in collaboration with the Director of Accessibility Services
Assists with campus-wide event staffing including Orientation, Move-In Weekend, Admissions Open Houses, etc.
Performs duties related to summer conference housing operations, summer school housing, Residential Life initiatives/processes, and or freshman orientation programs during the summer months
Investigates and responds to housing concerns and complaints of students, parents, university staff members, and others in a manner that provides accurate information and fosters good public relations.
Maintains daily office hours and projects a high degree of visibility and availability to all staff members
Assists the residence life staff with training.
Other duties as assigned.

Education and/or Experience

Bachelor’s degree (preferred) from a four-year college or university, and successful student life or housing or related experience and/or training; or equivalent combination of education and experience.

Outstanding Benefits

Trine University offers a comprehensive benefit package designed to provide a variety of choices to best fit your needs and the needs of your family. Some benefits offered include:

Health – medical, dental, vision, flex spending, HSA accounts
Life Insurance – a variety of voluntary life options are available along with an employer paid employee life policy valued at 1½ times annual salary
Paid vacation and sick time
Retirement – after one year of full-time service you are eligible for an employer contribution of 5% and up to an additional 5% employer match
Education – after 6 months of full-time service, undergraduate education benefits are available for employee, spouse, and dependent children

Salary

The salary is competitive and commensurate with experience and qualifications.

Apply

Trine University is an equal opportunity employer. Applicants are considered for employment without regard to race, color, religion, sex, age, disability, national origin, genetic information, citizenship status, military status, or any other basis prohibited by law, unless such basis constitutes a bona fide occupational qualification. Trine will comply with its legal obligation to provide reasonable accommodations to qualified individuals with disabilities and for religious beliefs.